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PRESS RELEASE
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NetXentry's WebforPhone Allows You to Speak to Websites and Databases
PHILADELPHIA, Feb. 24 /PRNewswire/ -- NetXentry LLC's WebforPhone Platform allows consumers and suppliers to speak naturally to a company's website. The WebforPhone Platform translates between telephone users' speech and the Internet, acting as a speech browser for the Internet. While the immediate market is automating telephone call-centers, WebforPhone envisages a much greater emerging market in innovative services. WebforPhone recently completed installations of three innovative services, using advanced speech recognition and generation, data mining and interfacing to Internet and Telephone Networks.
Automated Telephone Attendant (ATA): It works like a super receptionist. Callers speak their question or the person they want to reach, by name or extension number. Callers are either (a) connected immediately, (b) told how long they might wait, (c) offered information via self-service speech applications or (d) scheduled to speak and called back when caller and callee are available. Callers are more satisfied as evident from significantly reduced abandonment rates. ATA provides 24/7, no-wait and no-busy service. Used by Financial and Manpower companies.
E-Commerce by Phone: It leverages an enterprise's investment in E-Commerce, for the much larger market of telephone users, by capturing and providing the same information via the telephone as with a PC. Anything that can be done from the PC can be done automatically by phone including: taking orders, checking order status, checking inventory, requesting literature, etc. WebforPhone serves as an alternative way for callers to interact directly with websites and databases. Used in Retail and Health Care.
Direct Response: Is designed for companies that offer products through advertising channels including TV and Direct Mail. WebforPhone uses automated agents for: order taking, order status, upselling and for checking inventory, saving companies over 80% of the cost of using live agents. WebforPhone improves customer satisfaction because there is no wait and no-busy times.
About WebforPhone: Founded in 2000 by a group from University of Pennsylvania who recognized the enormous emerging market for innovative telephone speech recognition based browsing of the Internet. WebforPhone is a finalist for the Ben Franklin Emerging Business Award for Innovative Service. WebforPhone builds, manages and hosts services, for over 20 large enterprises, mainly in the Healthcare, Retail, Financial, and Insurance industry verticals. Clients benefit by having more satisfied customers, more productive staff, low cost of entry, fast installation and rapid ROI.
SOURCE NetXentry LLC
Web Site: http://www.webforphone.com
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WebForPhone, a service of NetXentry, LLC
2400 Chestnut Street • Philadelphia • PA 19103
(215) 854-0555
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