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PRESS RELEASE
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WebForPhone Platform Chosen by Independence Blue Cross to Conduct Innovative Voice-Driven Customer Quality Surveys
PHILDADELPHIA, PA ?June 10, 2003 ?NetXentry, LLC, the developer of the WebForPhone Platform, a leading provider of speech-enabled telephone solutions for customer service and support, today announced that Independence Blue Cross has implemented its advanced, speech-driven, Customer Survey application.
Independence Blue Cross, an independent licensee of the Blue Cross and Blue Shield Association, is a major health insurer in Southeastern Pennsylvania, providing health insurance coverage to more than 2.8 million people in the Philadelphia area. Including subsidiaries, the company covers more than 3.6 million people.
Independence Blue Cross selected the WebForPhone Platform in order to measure service-level quality with their major customers. The WebForPhone Platform's advanced speech recognition capabilities enable survey-takers to respond to all the questions using their voices, allowing for a more natural interaction.
“By using The WebForPhone Platform, we can survey our customers using natural language questions and answers,?said Lisa Sells, Director of National Accounts Operations for Independence Blue Cross.? “This allows us to provide more personalized customer service and stay on top of ever changing customer needs.?o:p>
“We are extremely pleased that Independence Blue Cross has implemented the WebForPhone Platform to provide its customers with access to quality surveys.?By utilizing our voice-driven platform, Independence Blue Cross will be able to continue to provide high quality service to their members worldwide, improving customer satisfaction and reducing operational costs,?stated Noah Prywes, president and CEO for NetXentry, LLC.
About WebForPhone
Founded in 2000 by a group from University of Pennsylvania who recognized the enormous emerging market for innovative telephone speech recognition browsing of the Internet. WebforPhone is a finalist for the Ben Franklin Emerging Business Award for Innovative Service. WebforPhone builds, manages and hosts services, for over 20 large enterprises, mainly in the Healthcare, Retail, Financial, and Insurance industry verticals. Clients benefit by having more satisfied customers, more productive staff, low cost of entry, fast installation and rapid ROI. Please visit www.webforphone.com or call 215-854-0555.
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WebForPhone, a service of NetXentry, LLC
2400 Chestnut Street • Philadelphia • PA 19103
(215) 854-0555
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