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Advanced Technology for Performance Exceeding Live Agents
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Automatic recognition of very large vocabulary needed for high quality competing with live agents
(e.g. million names and addresses)
• Application Example: Direct Response Order Taking.
Accessing proprietary and public data
(e.g. CRM; Directories: Telephone, Profile)
• Application Example: Order status based on knowledge of caller/callee history
Use expert systems and data mining for selecting callees
• Application Example: Up Selling
Automatic generation of call flows for rapid low cost call development and improvement
• Application Example: Custom survey taking
Recording and analysis of calls
• Application Example: Natural language evaluation of quality
Mini call center personalization
• Serving chains of stores, offices or agents
Dub voices in prompts
• Application Example: Dub voice of artists that created product
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