The WebForPhone TicketAgent service works just like a live customer service agent, who is available 24/7, provides a pleasant and consistent experience while serving millions of calls, and can be added to your business with minimal investment.
Utilizing advanced speech recognition and other IVR (Interactive Voice Response) technologies, TicketAgent is able to direct a caller through thousands of available events and tickets by just asking what he would like.
Once the caller has selected his desired ticket, TicketAgent leverages your existing architecture (your website, typically) to place an order in your system. We also provide detailed section descriptions for popular event venues (to help callers choose their seats with care), and the ability to transfer the caller to your existing call center (for questions and non-ticket sales related services).
|
|
