| NetXentry business NetXentry's WebForPhone uses very large vocabulary speech recognition and Internet search, browsing and analysis, for providing interactive customer services by phone. This system improves customer access and responsiveness, increases revenues, and achieves customer satisfaction equaling live agents, at a fraction of the cost. Based on outsourcing, clients have very attractive terms. They have practically no front-end investment. There is rapid installation, try-before-buy, pay-as-you-use, and gradual transfer of traffic from live to automated agents. WebForPhone gets for its clients lower costs and more customers, with increases in revenues and profits. The value of this technology has been demonstrated across applications for twenty enterprise-class clients in diverse industries (see table of clients below). We have enthusiastic references for excellent service, support and business results. We have in place a WebForPhone Platform to handle multi-million call-minutes monthly. WebForPhone prices are considerably lower than those of overseas call centers and customer satisfaction is much better. Opportunities Our most advanced focus area has been in Health Insurance. Insurers face a tremendous demand for better services to members, health facilities and physicians. NetXentry has developed more satisfactory provider and member services. They include: health care provider directory assistance, claim status, physician referrals and surveys. We now have four such clients. We are adding applications and traffic. In Retail we developed catalog-based browsing essential to selling over the phone. We have four large Retail clients. In Finance we are pursuing offering financial advising over the telephone. We have applications for mutual funds, pension plans and telephone attendant. There are exciting new opportunities in other customer contacts that benefit from understanding customers?needs and responding to them. Leading technology (a) Automating the generation
of telephone speech applications at low setup cost |
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| The Platform has components for generating
applications (components are listed below). We generally dispense with
large menus and use instead “say anything?techniques. We recognize large
spoken vocabulary, such as names, providers, products, medical terms,
catalogs, etc. Other components interface to complex telephone and
Internet of clients. We believe we are offering greater intelligence in
customer servicing via phone. The technology was proven through real life applications. The Platform was optimized, tested, and tuned and used for enterprise clients in Healthcare, Finance and Retail (list of clients is given above). A critical cost item is staffing security, privacy and reliability, as well as application development. These costs are minimized due to the automation and scalability of the platform.The company: It started in late 2000 with development of the WebForPhone Platform. Services to clients were initiated in 2001. The focus has been on innovative applications proven in use by clients. To-date, the company has invested approximately $2.5 Million in developing the WebForPhone platform, and acquiring twenty enterprise clients. It has strong financial support from its founders. The company has been profitable since April 2004. Organization and Staff Summary
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