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Providers, Members, and Management dial the Platform through any phone, anytime, with answer on first ring, no-wait. They are prompted as to what is needed. It works exactly the same as self-service by a website. The WebForPhone speech engine recognizes every word used in the database including those in medical diagnosis and procedures. The WebForPhone Platform can be envisaged as an Automatic Translator capable of conversing via the telephone with callers at one end and understanding and executing instructions by using the client's database and website at the other end. The Platform also generates custom interfaces to your website. No software is needed to use the WebForPhone system. The Platform serves also as super telephone attendant, routing calls to live agent call center (with CTI) or to staff.
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